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Director guide · Published 19 October 2026

How to reply to a Music Together trial-class enquiry

A parent wants to know whether your class fits their child and their week. Your first reply should answer that question and make the next step clear.

Answer their question first

Start with what they asked, not a full description of your center. If they mention an 18-month-old and Saturday mornings, check your actual age criteria and timetable. Name a suitable class only when you know it fits.

Do not ask them to repeat information they already gave you. If one detail is missing, ask for that detail. If you need to check with a teacher, say so rather than guessing.

Keep six facts ready

Save these facts in one place, then check them before sending each reply.

  1. The class: its age criteria and whether there is room for a trial.
  2. The visit: the full date, start time and duration, not just “next Saturday”.
  3. The location: the address, room and any verified arrival instructions.
  4. The trial policy: the fee, if any, and how a request becomes a confirmed booking.
  5. What to expect: music and movement with children and their grown-ups participating together.
  6. The next step: the details you need and how the parent will receive confirmation.

Trial prices and arrangements belong to your center. Do not assume that every Music Together center offers free trials. If asked about enrolment, check semester dates, tuition and what the price includes.

Editable example · Not a real booking

A reply you can adapt

Replace every bracket with a checked center fact. Remove any line that does not apply.

Hello [grown-up name],

Thanks for asking about a trial for [child’s first name]. [Answer their specific question using your center’s verified facts.]

We can offer a trial in [class] on [weekday, day, month, year] at [24-hour time]. The class lasts [duration] and meets at [address and room].

You and your child can join in music and movement together. Watching can be part of joining in, too. [Add verified instructions about what to bring.]

The trial costs [confirmed fee, or state that it is free]. To request it, please send [only the booking details still missing]. I will confirm your place by email.

[Director name]
[Center name]

A request is not a confirmed trial

When a director still needs to approve the visit, say “request sent”, not “you’re booked”. Check room before confirming. If the class is full, offer an actual alternative rather than promising a place.

Your confirmation should repeat the date, time, location and anything the family needs to bring. Give a contact route for changes or questions. Keep trial arrangements separate from semester enrolment and tuition payment.

Make the next reply easier

Keep reusable answers beside your class facts. Parking, siblings, arriving late and accessibility may need center-specific answers. Record only what you have checked, and revisit it when your timetable or venue changes.

If an assistant drafts your reply, check names, dates, availability and money before sending. It should identify itself as your center’s assistant, never pretend to be you. Copy only the details needed for the question, not a family’s whole email history.

Programme guidance and your center’s facts

Music Together’s parent overview describes music-making with children and grown-ups. Its parent questions page explains mixed-age learning and different ways of participating. Neither replaces your center’s timetable, eligibility or trial policy.

Runmycenter is independent software for licensed Music Together directors, not an endorsed Music Together product.

See the approach before the product launches

Our illustrative center-page sample shows how a parent question could lead to a trial request. It is a static preview, not a working assistant or booking service. Read the planned center-page offer for the wider idea.

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